Understanding our return policy
At Minichillo's Woodcraft, we craft each piece with care and precision. Due to the custom nature of our products, we have a specific return policy in place to ensure fairness and satisfaction. Please read below to understand our guidelines.
When can you return an item?
We can only accept returns if the issue was our mistake, such as if you received the wrong item. We take full responsibility for errors on our part and will gladly assist you in resolving the issue.
How to start a return
If you received the wrong item, please fill out the return form to initiate the return process. This will help us understand the issue and expedite the resolution. We strive to make the process as smooth as possible.
Refund options
For eligible returns, we offer the following options: a full refund, an exchange for the correct item, or store credit. We aim to provide a solution that best meets your needs and ensures your satisfaction with Minichillo's Woodcraft.